Refund Policy

This Refund Policy explains when you are eligible for a refund on HostPowr services, what is excluded, and how refunds are processed. It works alongside our Cancellation Policy and forms part of our Terms of Service.

1. Money-Back Guarantee

1.1 Eligible hosting plans (Shared, WordPress, Linux, Windows, and Reseller Hosting) include a money-back guarantee for a limited window from your initial purchase date, as stated on the plan's pricing page at checkout (typically 30 days; some plans, such as Windows Hosting, offer a shorter 7-day window).
1.2 The guarantee applies to your first purchase of a plan only. Renewals, upgrades, downgrades, and repeat purchases are not covered.
1.3 The guarantee applies to the hosting subscription fee only — see Section 3 for items it never covers.

2. Services Without a Money-Back Guarantee

2.1 VPS, Dedicated Servers, and GPU VPS are provisioned on request and are not covered by a money-back guarantee unless a guarantee is expressly stated on the relevant plan's pricing page at the time of purchase.
2.2 Marketplace apps, licenses, and add-ons (for example cPanel/WHM, Plesk, CloudPanel, or other control panel or software licenses) are non-refundable once provisioned, as we are billed for these by third-party providers on activation.

3. Always Non-Refundable

Regardless of the money-back guarantee, the following are never refundable:

3.1 Domain name registrations, renewals, and transfers — see our Domain Registration Agreement.
3.2 One-time setup fees, migration fees, and custom or professional services already performed.
3.3 SSL certificates and any third-party service purchased on your behalf once issued or activated.
3.4 Renewal charges for any service outside its applicable money-back window.
3.5 Any usage-based or metered charges already incurred (for example bandwidth or resource overages).

4. How to Request a Refund

4.1 Contact hello@hostpowr.com from your account's registered email address within the applicable guarantee window, including your account or order details.
4.2 Refund requests made after the guarantee window has closed are handled under our Cancellation Policy and are not eligible for a refund except at our discretion.
4.3 We may ask why you're cancelling so we can try to resolve the issue first, but this will not delay or affect an eligible refund.

5. Loss of Eligibility

5.1 Refund eligibility is forfeited if your account is suspended or terminated for breach of our Terms of Service or Acceptable Use Policy, including abuse, non-payment, or illegal activity.
5.2 We may decline a refund where we reasonably suspect abuse of the guarantee (for example repeated sign-ups to claim it multiple times).

6. How Refunds Are Processed

6.1 Approved refunds are issued to your original payment method through Paddle.com, our merchant of record, and typically appear within 5–10 business days depending on your bank or card provider.
6.2 Refunds are issued in the currency and amount originally charged.

7. Chargebacks & Disputes

7.1 Please contact us before filing a chargeback or payment dispute — most issues can be resolved directly and faster than a bank dispute process.
7.2 Filing a chargeback without contacting us first may result in immediate suspension of your services while the dispute is investigated.
7.3 We reserve the right to submit evidence of service delivery and usage to the payment processor or your bank in response to any dispute.

8. Changes

We may update this Refund Policy at any time, including the length or availability of the money-back guarantee for specific plans. The guarantee terms shown on the plan's pricing page at the time of your purchase apply to that purchase.

9. Contact

Email: hello@hostpowr.com Address: Geraardsbergse Steenweg 120, B-9090 Melle, Belgium

Last updated: June 2026

1. Money-Back Guarantee

1.1 Eligible hosting plans (Shared, WordPress, Linux, Windows, and Reseller Hosting) include a money-back guarantee for a limited window from your initial purchase date, as stated on the plan's pricing page at checkout (typically 30 days; some plans, such as Windows Hosting, offer a shorter 7-day window).

1.2 The guarantee applies to your first purchase of a plan only. Renewals, upgrades, downgrades, and repeat purchases are not covered.

1.3 The guarantee applies to the hosting subscription fee only — see Section 3 for items it never covers.

2. Services Without a Money-Back Guarantee

2.1 VPS, Dedicated Servers, and GPU VPS are provisioned on request and are not covered by a money-back guarantee unless a guarantee is expressly stated on the relevant plan's pricing page at the time of purchase.

2.2 Marketplace apps, licenses, and add-ons (for example cPanel/WHM, Plesk, CloudPanel, or other control panel or software licenses) are non-refundable once provisioned, as we are billed for these by third-party providers on activation.

3. Always Non-Refundable

Regardless of the money-back guarantee, the following are never refundable:

3.1 Domain name registrations, renewals, and transfers — see our Domain Registration Agreement.

3.2 One-time setup fees, migration fees, and custom or professional services already performed.

3.3 SSL certificates and any third-party service purchased on your behalf once issued or activated.

3.4 Renewal charges for any service outside its applicable money-back window.

3.5 Any usage-based or metered charges already incurred (for example bandwidth or resource overages).

4. How to Request a Refund

4.1 Contact hello@hostpowr.com from your account's registered email address within the applicable guarantee window, including your account or order details.

4.2 Refund requests made after the guarantee window has closed are handled under our Cancellation Policy and are not eligible for a refund except at our discretion.

4.3 We may ask why you're cancelling so we can try to resolve the issue first, but this will not delay or affect an eligible refund.

5. Loss of Eligibility

5.1 Refund eligibility is forfeited if your account is suspended or terminated for breach of our Terms of Service or Acceptable Use Policy, including abuse, non-payment, or illegal activity.

5.2 We may decline a refund where we reasonably suspect abuse of the guarantee (for example repeated sign-ups to claim it multiple times).

7. Chargebacks & Disputes

7.1 Please contact us before filing a chargeback or payment dispute — most issues can be resolved directly and faster than a bank dispute process.

7.2 Filing a chargeback without contacting us first may result in immediate suspension of your services while the dispute is investigated.

7.3 We reserve the right to submit evidence of service delivery and usage to the payment processor or your bank in response to any dispute.