Question 1

How long does it take to get a site online?

Accepted Answer

Shared and WordPress accounts are provisioned within minutes of payment clearing, and you can upload files or run a one-click install straight away. A VPS is usually ready in the same timeframe unless you have asked for a custom image. The slow part is almost always DNS propagation, which takes one to twenty-four hours and is outside anyone's control.

Question 2

Do you migrate my existing site for free?

Accepted Answer

Yes, on every plan, with no setup fee. Send us the login for your current host or a cPanel backup. Our engineers copy files, databases and mailboxes, stand the site up on a staging URL, and only switch DNS once you have confirmed it works. Most migrations finish inside one business day.

Question 3

Do I need to buy a domain from you?

Accepted Answer

No. You can point a domain registered anywhere at our nameservers, and hosting works exactly the same. Registering with us puts the domain, DNS, SSL and mail records in one control panel, and annual hosting terms include a free domain for the first year.

Question 4

Which plan should I start on?

Accepted Answer

Shared hosting at €6 a month handles most content and brochure sites up to roughly 10,000 visits. Choose managed WordPress at €7 if the site is WordPress and you would rather not maintain it. Choose a VPS from €19 if you need root access or a specific runtime. You can move up later without rebuilding.

Question 5

What if it turns out not to suit us?

Accepted Answer

Hosting plans carry a 7-day money-back guarantee. Domains are excluded because registration fees go to the registry and cannot be recovered. VPS and dedicated capacity is assessed case by case, since the hardware is provisioned specifically for you.

Question 6

Does the price go up when I renew?

Accepted Answer

No. The rate you agree for a term is the rate that term renews at. There is no introductory price that resets in year two. We may change list prices for new customers, but an existing plan does not silently reprice, and any change would be notified in advance rather than appearing on an invoice.

Question 7

How much do longer billing terms save?

Accepted Answer

Ten per cent for one year, fifteen for two and twenty for three. VPS and n8n plans sell up to two years, so they cap at fifteen. The discount applies to the whole term and to that term's renewal — it is a commitment discount, not a first-year promotion.

Question 8

Are prices shown with or without VAT?

Accepted Answer

Excluding VAT. Belgian and EU consumers see VAT added at checkout at the applicable rate. EU businesses with a valid VAT number can apply the reverse charge, which removes it. The checkout shows the final figure before you confirm.

Question 9

Can I pay monthly instead of committing?

Accepted Answer

Yes, on every plan, at the standard rate with no commitment and no cancellation fee. The longer-term discounts are optional. Paying monthly costs more per month, but nothing is locked and you can leave at the end of any cycle.

Question 10

Are there setup fees or hidden charges?

Accepted Answer

No setup fee on any product, ever. SSL certificates, daily backups on hosting plans, and architect-led migration are included rather than sold as add-ons. Bandwidth is included in the plan allowance, so there is no per-gigabyte egress charge.

Question 11

Where is my data physically stored?

Accepted Answer

In EU Tier-III data centres. Files, databases, mailboxes and backups are stored within the EU and are never replicated outside it. Where it is stored is not a setting you can change, because there is nowhere else for it to go. Who can reach it is a separate question, answered below.

Question 12

Who can access my data, and from where?

Accepted Answer

All hosting infrastructure operates within EU Tier-III data centres, and there are no US subprocessors in the hosting path. Administration is worth stating plainly rather than leaving to the small print: part of our engineering team works outside the EEA and can reach production systems to provide support. Under GDPR that is a restricted transfer, so it runs under Standard Contractual Clauses and is named in the Data Processing Agreement alongside every other subprocessor.

Question 13

Do I need to sign a Data Processing Agreement?

Accepted Answer

The Article 28 DPA applies automatically to every account as part of our terms, so there is nothing to countersign before you start. If your procurement process needs a signed copy on your own paper, contact us and we will execute one.

Question 14

Does hosting in the EU make my website GDPR compliant?

Accepted Answer

No, and any host telling you otherwise is overselling. EU hosting settles where your data lives and gives you a processor bound by an Article 28 DPA. Your consent flows, cookie handling, privacy notice, retention periods and lawful basis remain yours to get right.

Question 15

Can I export or delete everything if I leave?

Accepted Answer

Yes to both, at any time. We provide full backups on request and delete account data on termination in line with the DPA's retention terms. Domain authorisation codes are released the same day you ask, without a fee or a retention call.

Question 16

What hardware do the servers use?

Accepted Answer

AMD EPYC processors with enterprise NVMe SSD storage, in Tier-III facilities with redundant power and network. Shared and WordPress plans add LiteSpeed with Varnish, Redis and Memcached caching at server level. VPS instances use KVM virtualisation, so allocated CPU and memory are genuinely reserved rather than shared from a pool.

Question 17

Which PHP versions and control panels are available?

Accepted Answer

PHP 5.6 through 8.x, switchable per site, so a legacy application keeps running while you migrate it. cPanel ships on shared, WordPress and reseller plans, with WHM on reseller tiers. On a VPS you have root and can install cPanel, Plesk, DirectAdmin, CloudPanel or nothing at all.

Question 18

What uptime do you guarantee?

Accepted Answer

99.9% per calendar month, backed by a published SLA. If monthly uptime falls below that through our fault, you can request a service credit. Every node is monitored around the clock by our own team rather than an outsourced NOC.

Question 19

Is bandwidth metered?

Accepted Answer

Hosting plans include unmetered bandwidth for normal website use. VPS tiers carry a transfer allowance from 4 TB to 32 TB, which ordinary application traffic sits well inside. There is no per-gigabyte egress fee — the charge that makes hyperscaler bills unpredictable.

Question 20

How are backups handled?

Accepted Answer

Free daily backups on hosting plans with multiple restore points, recoverable yourself through cPanel without opening a ticket. VPS tiers from €34 include snapshots for rollback before a risky deploy. Keep an independent copy elsewhere as well — a backup living only on the same platform as the original is one incident away from being no backup.

Question 21

How quickly are tickets answered?

Accepted Answer

Within two hours, around the clock. Incidents affecting a live service are picked up faster and escalate straight to the infrastructure team. Pre-sales questions are answered within one business day. Higher tiers route to priority queues, but every plan reaches the same team.

Question 22

Who actually answers a technical ticket?

Accepted Answer

An engineer with access to the server involved. There is no tiered call centre reading from a script, which is a consequence of team size rather than a policy. It also means the first reply is usually the useful one, instead of three exchanges establishing that you have already cleared your cache.

Question 23

Can I get support in Dutch or French?

Accepted Answer

Yes. Support operates in English, Dutch and French, and the site and client portal are fully translated in all three. You will not be answered in English because the Dutch queue happens to be unstaffed that day.

Question 24

Is support included or an upsell?

Accepted Answer

Included on every plan at every price point. There is no paid support tier gating access to a competent human — the €6 shared plan and the €99 VPS reach the same engineers. What differs at higher tiers is queue priority, not whether anyone answers.

Question 25

What happens if my site is compromised?

Accepted Answer

Open a ticket immediately. We can isolate the account to stop it affecting others, provide scan results identifying the compromised files, and restore from a clean backup point. Cleaning your own application code remains yours, but we will tell you exactly what we found.

Question 26

Do my clients know they are on HostPowr infrastructure?

Accepted Answer

No, unless you tell them. Reseller accounts use anonymous nameservers and your brand appears everywhere the client sees — cPanel, their portal, and any email you configure. HostPowr is the infrastructure behind your brand, not a name on a client invoice.

Question 27

Who handles support when a client opens a ticket?

Accepted Answer

You are the first line of support for your clients. Billing, account management, application questions, and general hosting queries are yours. Infrastructure-level issues — server health, hardware, network, PowrNode configuration — are ours, 24/7. When in doubt, open a ticket with us and we will diagnose the layer it belongs to.

Question 28

Can I set my own prices for client accounts?

Accepted Answer

Yes, completely. You pay a fixed reseller rate to HostPowr and charge clients whatever works for your market. Margins, billing cycles, and package names are yours — HostPowr is your infrastructure supplier, not your pricing department.

Question 29

What happens to my clients if I close my reseller account?

Accepted Answer

Their accounts are on your reseller tier and would be suspended when your account closes. Give clients advance notice and help them migrate — you control the WHM and can export cPanel backups at any time, so no data is trapped. Domain auth codes are released the same day you ask.

Question 30

Is there a limit on how many clients I can take on?

Accepted Answer

The limit is cPanel accounts per plan: 25 on Powr-25, 50 on Powr-50, 100 on Powr-100. One client can have multiple cPanel accounts. Upgrading between plans does not require migrating client accounts — the same WHM panel carries across.

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